We’re proud to offer our clients a two year warranty on both our Boxfish ROV and Boxfish 360. After all, we want our customers to have confirmation that they have purchased a triumph of engineering.
We welcome our clients phoning or emailing us, to ask questions when required (including discussing ideas for technical add ons for their ROV!).
We have found the most common issues are easily remedied remotely.
We supply spare parts (for items like thrusters). When this isn’t enough, all of the internal components can be easily removed in one piece and shipped back to us in a small case (which we provide). Shipping back to New Zealand is relatively straight forward.
Just as an aside, prior to going to market, we undertook extensive testing in Antarctica and in remote regions of the tropics, which were totally problem free.
We are actively seeking to develop relationships with service agents worldwide.